Field study of existing mobile ticketing solutions in Oslo, London and Seoul and development of a proposed user-centred service design for The Netherlands.
Overview of 20 services for mobile payment in public transport, and more in-depth analysis of the functions and user experience of four of these systems.
Field study of 'open loop' public transport ticketing in London and Chicago, and a proposal for user centred integration of contactless bank cards in the Dutch system.
Field study of the usage of public transport gates in London, Hong Kong and Tokyo, and creation of a new design with improved user experience and gate flow.
A design strategy for reducing missed check-outs with the OV-chipkaart at open payment boundaries in Dutch public transport. Includes evaluation in the field at two railway stations.
Service design for public transport ticketing for international travellers arriving at Dutch airports. Includes benchmark comparison with London, Hong Kong and Copenhagen.
Field study of the user experience of train ticketing (including the OV-chipkaart) of long and short distance border crossing train journeys from and to The Netherlands.
Entree: vision for a more user-centred OV-chipkaart
Design vision for user-centred electronic payment in public transport in The Netherlands in 2019. Including a summary of the first phase of the Expertise Centre.
Making the invisible visible: visualizing traveller status
Increasing travellers` trust in electronic ticketing for public transport by making ticket information visible during the journey, on a smartcard with display or smartphone.
