Projects

Mobile ticketing in public transport

Service design proposal for mobile ticketing as an alternative to the OV-chipkaart.

Bank card as OV-chipkaart

Service design proposal for using the contactless bank card in Dutch public transport.

Gate flow and experience

Design of a user-centered closed payment border for public transport.

Optimising open payment boundaries

Exploration and evaluation of a design strategy for reducing missed check-outs.

For international air travellers

Design vision for public transit ticketing for international air travellers to the Netherlands.

Border crossing train ticketing

Field study of ticketing for international train travellers to and from the Netherlands.

Earlier projects (2012-2014)

OV-chipkaart usability assessment

Analysis of the usability of the OV-chipkaart in 2012, including an international benchmark.

Entree: vision for user-centred e-ticketing

Final report of the first phase of the project, including a design vision for a future OV-chipkaart.

The open payment border concept

Design of a user-centred validator access line for the Dutch OV-chipkaart system.

Visible traveller status information

Concept for OV-chipkaart information on smartphones or on smartcards with displays.

Card acquisition and service provision

Service proposal for providing better card acquisition and helpdesk services.

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