Student IT Desk
The Student IT Desk (SID) offers help with substantive questions about software you are going to use within your studies, helps you with the installation of the software and quickly guides you through the package. But you can also contact us with practical questions about your laptop, such as how to access the Internet, which printing facilities are available and how to use them. Our goal is to help you with all your ICT questions and problems so that you can quickly get back to work on your studies.
The SID is staffed by experienced students who, based on their own knowledge and experience, would like to help you further. After all, they know better than anyone what facilities you need during your studies.
If you want to contact the SID's, please do so in the first instance via e-mail and the Self Service Portal.
- Email: The email addresses of the various SID locations can be found at Contact information and opening hours.
- Self Service Portal: fill in the form on the Self Service Portal. Choose in the field 'Service point' a Student IT Desk, Service point LIB or Service point Pulse.
@Hok (Architecture faculty)
- +31 (0) 15 278 8882
- Sid-adhok@tudelft.nl
- https://adhok.bk.tudelft.nl
-
Julianalaan 134 (BG.Midden.130)
2628 BL Delft
SID Fellowship
- +31 (0) 15 278 8887
- Sid-fellowship@tudelft.nl
-
Kluyverweg 5
2629 HS Delft
Studoc (CEG Faculty)
- +31 (0) 15 278 8884
- Sid-studoc@tudelft.nl
-
Stevinweg 1 (1st floor)
2628 CN Delft
ECHO
- +31 (0) 15 278 9820
- sid-echo@tudelft.nl
-
van Mourik Broekmanweg 5
2628 XE Delft
SID Drebbelweg (Building 35)
- +31 (0) 15 278 8883
- Sid-drw@tudelft.nl
-
Cornelis Drebbelweg 5 (main entrance)
2628 CM Delft
SID Pulse
- +31 (0) 15 278 9830
- Sid-pulse@tudelft.nl
-
Landbergstraat 19
2628 CE Delft
TU Delft Library
- +31 (0) 15 278 9800
- Sid-library@tudelft.nl
-
Prometheusplein 1 (main entrance)
2628 ZC Delft
Regular Opening Hours:
The Student IT Desks can be reached at the times mentioned below:
SID @Hok | Mon until Fri 09:00 -17:00 |
SID Drebbelweg / FLUX | Mon until Fri 08:00 -18:00 |
SID ECHO | Mon until Sun 08:00 - 00:00 |
SID Fellowship | Mon until Fri 08:00 - 20:00 |
SID Library | Mon until Sun 08:00 - 00:00 |
SID Pulse | Mon until Sun 08:00-00:00 |
SID StuDoc | Mon until Thu 08:00-22:00 |
Special Dates
SID locations not mentioned below are closed on the corresponding dates.
-
Library 08:00 - 00:00
Echo & Pulse 08:00 - 18:00
Drebbelweg & Flux 08:00 - 16:30 -
Library 08:00 - 00:00
-
Library 08:00 - 00:00
Echo & Pulse 08:00 - 18:00
Drebbelweg & Flux 08:00 - 16:30 -
Library 08:00 - 00:00
-
Library 08:00 - 00:00
Echo, Pulse, Drebbelweg & Flux 08:00 - 18:00
Studoc 08:00 - 22:00
@Hok 10:00 - 16:00
Fellowship 08:00 - 20:00
Quick fixes
Below are solutions given to small and common problems. For more information, you can click on the title.
Wifi
- Select Eduroam from wireless networks
- Log in with the following credentials:
- Username: “your NetID”@tudelft.nl
- Password: ********
- Go to webmail.tudelft.nl and log in with your netid.
- To set up mail for outlook and mobile devices visit: ictmanuals.tudelft.nl > email and calendar
- You can look up your e-mail address on http://e-service.tudelft.nl.
Printing
Go to ictmanuals.tudelft.nl > Printing, scanning and copying
NetID
To activate your netid, go to: password.tudelft.nl and use your ‘one time key’ to set a password.
Go to e-service.tudelft.nl to change your personal information and upload your photo.
Useful links:
Soft- en hardware
Via the links below you will find various software packages (free or discounted) that you can use at home for study purposes.
- TU Software portal https://software.tudelft.nl (login with NetID)
- Surfspot https://www.surfspot.nl (login with NetID)
In case of damage to your laptop purchased through the TU Laptopproject, please consult www.tudelft.nl/studenten/ict/ict-voorzieningen/laptopproject/hardware-support/.
ICT manuals
On the TU Delft ICT Manuals website: http://ictmanuals.tudelft.nl you will find a lot of information for solving common problems.