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There was no similarity report made of a submitted assignment. What should I do?

Troubleshoot item There was no similarity report made of a submitted assignment. What should I do? The first thing you can do is ask the…

I don't see my mouse cursor anymore, what should I do?

Troubleshoot item I don't see my mouse cursor anymore, what should I do? The computer display and the SMARTboard show only one of the four…

The SMARTboard shows a black screen/no picture. What should I do?

Troubleshoot item The SMARTboard shows a black screen/no picture. What should I do? Check if the power LED on SMARTboard is steady green…

The DisplayControl does not respond when it is selected on the SMARTboard. What should I do?

Troubleshoot item The DisplayControl does not respond when it is selected on the SMARTboard. What should I do? Check the two LEDs in the…

The presenter tool does not work (but the batteries are not empty). What should I do?

Troubleshoot item The presenter tool does not work (but the batteries are not empty). What should I do? A presenter tool sends a…

I connected my Brightspace course to the wrong Grasple course, how can I fix this?

Troubleshoot item I connected my Brightspace course to the wrong Grasple course, how can I fix this? Please contact…

Only the logo is shown on the displays. What should I do?

Troubleshoot item Only the logo is shown on the displays. What should I do? Somebody has selected another quadrant and left the room without…

Students cannot see the recorded meeting, what should I do?

Troubleshoot item Students cannot see the recorded meeting, what should I do? Students can only see recordings for meetings if they were…

Uploading slides is very slow, what should I do?

Troubleshoot item Uploading slides is very slow, what should I do? This is often caused by a large amount of LaTeX formulas contained in the…

What can I do if I get an error using Virtual Classroom?

Troubleshoot item What can I do if I get an error using Virtual Classroom? Cookies might be blocking your browser activity. Start by…