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Troubleshoot item There was no similarity report made of a submitted assignment. What should I do? The first thing you can do is ask the…

/en/teaching-support/troubleshooting/ouriginal/there-was-no-similarity-report-made-of-a-submitted-assignment-what-should-i-do

Troubleshoot item I don't see my mouse cursor anymore, what should I do? The computer display and the SMARTboard show only one of the four…

/en/teaching-support/troubleshooting/four-quadrant-system/i-dont-see-my-mouse-cursor-anymore-what-should-i-do

Troubleshoot item The SMARTboard shows a black screen/no picture. What should I do? Check if the power LED on SMARTboard is steady green…

/en/teaching-support/troubleshooting/four-quadrant-system/the-smartboard-shows-a-black-screen-no-picture-what-should-i-do

Troubleshoot item The DisplayControl does not respond when it is selected on the SMARTboard. What should I do? Check the two LEDs in the…

/en/teaching-support/troubleshooting/four-quadrant-system/the-displaycontrol-does-not-respond-when-it-is-selected-on-the-smartboard-what-should-i-do

Troubleshoot item The presenter tool does not work (but the batteries are not empty). What should I do? A presenter tool sends a…

/en/teaching-support/troubleshooting/four-quadrant-system/the-presenter-tool-does-not-work-but-the-batteries-are-not-empty-what-should-i-do

Troubleshoot item I connected my Brightspace course to the wrong Grasple course, how can I fix this? Please contact…

/en/teaching-support/troubleshooting/grasple/i-connected-my-brightspace-course-to-the-wrong-grasple-course-how-can-i-fix-this

Troubleshoot item Only the logo is shown on the displays. What should I do? Somebody has selected another quadrant and left the room without…

/en/teaching-support/troubleshooting/four-quadrant-system/only-the-logo-is-shown-on-the-displays-what-should-i-do

Troubleshoot item Students cannot see the recorded meeting, what should I do? Students can only see recordings for meetings if they were…

/en/teaching-support/troubleshooting/youseeu-virtual-classroom/students-cannot-see-the-recorded-meeting-what-should-i-do

Troubleshoot item Uploading slides is very slow, what should I do? This is often caused by a large amount of LaTeX formulas contained in the…

/en/teaching-support/troubleshooting/youseeu-virtual-classroom/uploading-slides-is-very-slow-what-should-i-do

Troubleshoot item What can I do if I get an error using Virtual Classroom? Cookies might be blocking your browser activity. Start by…

/en/teaching-support/troubleshooting/youseeu-virtual-classroom/what-can-i-do-if-i-get-an-error-using-virtual-classroom

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