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I have started PowerPoint on the desk computer but the application is not visible on screen. What should I do?

Troubleshoot item I have started PowerPoint on the desk computer but the application is not visible on screen. What should I do? Select Quad…

/en/teaching-support/troubleshooting/four-quadrant-system/i-have-started-powerpoint-on-the-desk-computer-but-the-application-is-not-visible-on-screen-what-should-i-do

What can I do if I get an error using Kaltura?

Troubleshoot item What can I do if I get an error using Kaltura? It can be that cookies are blocking your browser activity. Start by…

/en/teaching-support/troubleshooting/kaltura/what-can-i-do-if-i-get-an-error-using-kaltura

There was no similarity report made of a submitted assignment. What should I do?

Troubleshoot item There was no similarity report made of a submitted assignment. What should I do? The first thing you can do is ask the…

/en/teaching-support/troubleshooting/ouriginal/there-was-no-similarity-report-made-of-a-submitted-assignment-what-should-i-do

I don't see my mouse cursor anymore, what should I do?

Troubleshoot item I don't see my mouse cursor anymore, what should I do? The computer display and the SMARTboard show only one of the four…

/en/teaching-support/troubleshooting/four-quadrant-system/i-dont-see-my-mouse-cursor-anymore-what-should-i-do

The SMARTboard shows a black screen/no picture. What should I do?

Troubleshoot item The SMARTboard shows a black screen/no picture. What should I do? Check if the power LED on SMARTboard is steady green…

/en/teaching-support/troubleshooting/four-quadrant-system/the-smartboard-shows-a-black-screen-no-picture-what-should-i-do

The DisplayControl does not respond when it is selected on the SMARTboard. What should I do?

Troubleshoot item The DisplayControl does not respond when it is selected on the SMARTboard. What should I do? Check the two LEDs in the…

/en/teaching-support/troubleshooting/four-quadrant-system/the-displaycontrol-does-not-respond-when-it-is-selected-on-the-smartboard-what-should-i-do

The presenter tool does not work (but the batteries are not empty). What should I do?

Troubleshoot item The presenter tool does not work (but the batteries are not empty). What should I do? A presenter tool sends a…

/en/teaching-support/troubleshooting/four-quadrant-system/the-presenter-tool-does-not-work-but-the-batteries-are-not-empty-what-should-i-do

I connected my Brightspace course to the wrong Grasple course, how can I fix this?

Troubleshoot item I connected my Brightspace course to the wrong Grasple course, how can I fix this? Please contact…

/en/teaching-support/troubleshooting/grasple/i-connected-my-brightspace-course-to-the-wrong-grasple-course-how-can-i-fix-this

Only the logo is shown on the displays. What should I do?

Troubleshoot item Only the logo is shown on the displays. What should I do? Somebody has selected another quadrant and left the room without…

/en/teaching-support/troubleshooting/four-quadrant-system/only-the-logo-is-shown-on-the-displays-what-should-i-do

Students cannot see the recorded meeting, what should I do?

Troubleshoot item Students cannot see the recorded meeting, what should I do? Students can only see recordings for meetings if they were…

/en/teaching-support/troubleshooting/youseeu-virtual-classroom/students-cannot-see-the-recorded-meeting-what-should-i-do