T. (Tingting) Wang
T. (Tingting) Wang
Profile
Tingting Wang is a PhD candidate working at the Human-Centered Design Department in the Faculty of Industrial Design Engineering at Delft University of Technology, with a specific focus on evaluating and improving the digital patient experience (i.e., patient experience in digital health) by converging the worlds of healthcare and technology from a human-centered design perspective.
She has co-initiated and co-conducted both qualitative and quantitative studies, such as umbrella systematic reviews, semi-structured interviews, prospective observational studies, and user test workshops, among China, the Netherlands, and the United Kingdom, with interdisciplinary collaborators from institutions such as the University of Cambridge, Erasmus University Rotterdam, the University of Oxford, Trinity College Dublin, the University of Oulu, and Jiangnan University, etc.
In addition, she co-supervises and coaches eight master graduation projects, and two master students graduated with Cum Laude. She has been involved in coaching both bachelor and master courses, such as "Health Psychology: Tools and Methods" master elective courses and "Experience, Motivation, and Behavior" bachelor elective courses at Delft University of Technology, and "Service Design and Social Innovation" master elective courses at Jiangnan University.
October 2020 - Present: PhD candidate
- Institution: Human-Centered Design, Faculty of Industrial Design Engineering, Delft University of Technology, the Netherlands.
- Area of Research: Defining, Evaluating, and Improving the Patient Experience in Digital Health from a Human-Centered Design Perspective.
September - December 2023: Visiting PhD candidate
- Institution: Engineering Design Centre, Department of Engineering, University of Cambridge, UK.
- Area of Research: Developing and Evaluating a Web-based Digital Health Design Guide.
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September 2017 - July 2020: Master of Art
- Institution: Interaction and Experience Design, School of Design, Jiangnan University, China.
- Area of Research: Research on Interaction Design Strategy of Playful Products for Older Adults from the Perspective of Healthy Aging.November 2018 - May 2019, Joint Master Student
- Institution: Human-Centered Design, Faculty of Industrial Design Engineering, Delft University of Technology, the Netherlands.
- Area of Research: Design for Healthy Aging.September 2013 - July 2017, Bachelor of Engineering
- Institution: Industrial Design, School of Electrical Engineering and Automation, Anhui University, China.
- Area of Research: Industrial Product Design.
- 2023-present: initiating and leading a research-through-design co-creation study (N=54) (e.g., iterative prototyping and user test workshops: questionnaires, usability testing, focus groups) across the Netherlands, UK, and China to generate and evaluate a web-based digital health design guide for improving the digital patient experience.
- 2023-present: Collaborating on a mixed-method, cross-sectional, observational design study (e.g., focus group) to understand Chinese immigrants’ perspectives, expectations, and experiences on future medical care and advanced care planning based on a board game.
- 2023-present: Collaborating on a patent review study to investigate the state-of-the-art of information and communication technology and human-computer interaction design in driving digital mental health innovation.
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- 2021-present: initiating and conducting a prospective observation study (N=96) in a clinical setting to investigate the digital patient experience of VR distraction for pain management when patients receive non-facial wound care at Erasmus Medical Center Rotterdam.
- 2021-present: designing and conducting a patient survey (N=171) to investigate the digital patient experience of a digital intake tool in the Dutch colorectal cancer screening program in participants with a positive FIT (Fecal Immunochemical Test) who are referred for colonoscopy.
- 2021-present: supervising, advising, and coaching eight master graduation projects and three master and bachelor courses.
- 2020-present: servicing as reviewers for seven journal papers and one conference.
- 2020-2022: Conceived and conducted an umbrella systematic review (a review of reviews, N=45) to investigate the state-of-the-art on defining, evaluating, and improving the patient experience in digital health in the literature.
- 2021-2023: Designed and performed a semi-structured interview study (N=24) with international human-centered and/or user experience designers to understand the general digital health design processes, challenges, and strategies.
Academic background
In 2023, she was a visiting PhD candidate at the University of Cambridge. During that time, she co-developed and evaluated a web-based digital health design guide for guiding healthcare designers to improve the digital patient experience based on her previous research findings.
In 2020, she obtained her Master of Arts degree at Jiangnan University in the Interaction and Experience Design program, spending six months at the IDE faculty at TU Delft. Her master's graduation thesis, with a focus on strategic design for healthy aging, was awarded the 2021 Jiangsu Province Excellent Academic Master Graduation Thesis.
In 2017, she received her Bachelor of Engineering's degree in the major of Industrial Design at Anhui University as an excellent undergraduate student in first place.
Her research outcomes were published, presented, or accepted by peer-reviewed journals or international conferences, such as the Journal of Medical Internet Research, the Design Journal, Applied Ergonomics, Packing Engineering (Chinese journal), Zhuangshi (Chinese journal), Design 2024, IASDR 2023, HEPS 2022, EcoDesign 2021, and MedInfo 2020.
She has also served as a reviewer for international journals and conferences, such as npj Digital Medicine, Journal of Medical Internet Research, Digital Health, Frontiers in Public Health, Human Factors in Healthcare, The Design Journal, Advanced Design Research, and the HEPS conference 2022.
Publications
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2024
Building Understanding of Experience Design in Digital Health
Preliminary Results Based on Semi-Structured Interviews
Tingting Wang / Shuxian Qian / Haiou Zhu / Richard Goossens / Guido Giunti / Marijke Melles -
2024
Designing digital patient experiences
The digital health design framework
Tingting Wang / Haiou Zhu / Shuxian Qian / Guido Giunti / Richard Goossens / Marijke Melles -
2024
Timing, Indicators, and Approaches to Digital Patient Experience Evaluation
Umbrella Systematic Review
Tingting Wang / Guido Giunti / Richard Goossens / Marijke Melles -
2023
A Sustainable Product-Service System (PSS) Design for Retail Food Loss and Waste
Research Through Design
T. Wang / D Xiao / X. Miao / Yiting Zhang / Xinxin Lang / C. Yan -
2022
Design-Relevant Factors Affecting the Patient Experience in Digital Health
Preliminary Results of an Umbrella Systematic Review
Tingting Wang / Guido Giunti / Marijke Melles / Richard Goossens -
Media
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2023-12-20
A Web-based Digital Health Design Guide
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2022-12-06
Minister Kuipers revisits Generation Care
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2022-06-29
‘Generation Care’ is the winning proposal in the Battle of the Minds Hackathon
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2022-06-29
The Generation Care Story and Organizing Framework