We design experiences for building a better

digital health world

“A positive digital patient experience benefits everyone, but it does not just happen;
it has to be understood, designed, and evaluated.”

TOPICS OF INTEREST

What are digital health and digital patient experiences?

Patients have different experiences in different digital health contexts.

The digital patient experience is the sum of all interactions, affected by a patient’s behavioral determinants, framed by digital technologies, and shaped by organizational culture, that influence patient perceptions across the continuum of care channeling digital health.

Digital health encompasses a much broader set of scientific concepts and technologies, such as digital health applications, ecosystems and platforms, patient portals, mobile health apps, eHealth records, and appointment scheduling applications.

mHealth Apps

Platforms

eHealth records

Wearble devices

OUR AUDIENCE

Who are you?

We expect you are interested in driving digital health innovation and improving digital patient experiences, as well as familiar with the world of design, healthcare, or digital technology.

Newbies are welcome as well, and we recommend you start by exploring some fundamental concepts.

OUR CONTENT

What you can learn?

We aim to guide you in improving digital patient experiences and help you to...

Manage Design Process

By considering related design activities, stakeholders, deliverables, challenges, and strategies.

Learn From Case Studies

To see what others did to design and evaluate the digital patient experience.

Understand Patients

By knowing what influences the digital patient experience and how to improve it.

Link To Related Resources

To gain new perspectives, inspirations, and knowledge.

Evaluate Experience

By identifying why, when, what, and how to measure the digital patient experience.

HEALTHCARE RECEIVERS

Value to Whom?

We have the mission to design a better digital health world for delivering high-quality care to various patients.

Design for healthcare is demanding. It involves multiple stakeholders with different values, such as healthcare providers, patients, and payers. Patient perspectives routinely differ from those of other stakeholders. Even within the same patient group, individual situations are also often significantly different from each other. Yet, it is not always apparent that patients were engaged in the design process and were empowered enough to voice their opinions. Listen to the patients' voices and uncover their needs; designers are expected to speak for patients.

SURVEY

Voice your opinions on digital health design and help shape its future