Rolf van Wegberg explains why cybercriminals have a customer service

Imagine: you start up your laptop and see that hackers have struck and demand a ransom. That's not all, they have left a customer service phone number to assist with the ransom transfer. That sounds absurd, but to make big money, cybercriminals cannot do without this helpline. In this episode of Universiteit van Nederland cybercrime expert Rolf van Wegberg explains what is happening here (in Dutch):