Charlotte Woltman Elpers

"I now work as Decision Support Consultant with airline KLM, working on projects for all of KLM's business units. In general, the aim is to research and provide insight into complex, primarily business processes. Mathematical models are developed with a view to solving any problems or to ensure that processes run more efficiently. For example a tool to provide visual insight into activity levels in each baggagesorting area at Schiphol Airport. This tool enables KLM to take a simple decision on which area the luggage from incoming transfer flights should be sent so that the baggagesorting capactiy can be utilised as efficiently as possible. The techniques I learned in my SEPAM (CoSEM) studies, to analyse processes and draw up an effective step-by-step action plan, are proving very useful in my work. During the final phase of my studies, I specialised in simulation techniques and this gives me a clear advantage now. The SEPAM (CoSEM) degree course also devotes a great deal of attention to presentation techniques. Now I notice that I no longer have any problem giving a presentation to a large group of people. I even won the award for 'Best Presentation' at a recent conference in Dubai."