5: Strengthening the support and provision of services

This is about further professionalising and scaling up the support given to professionals and the internal organisation; for example by centralising our helpdesk support. This will allow us to provide continuing education for a global audience with a larger and more varied range of LLL courses, responding to an increase in the number and type of professionals.

Key deliverables: (tbc)

Setting up a professional helpdesk and accompanying processes
Expanding the offer of services to faculties covering all LLL sypes
Conducting pilots for the use of AI in our courses
Creating and setting up an online course "Education for professionals" for lecturers